Returns and refunds

 

You have 14 days after your item arriving to return it for a full refund. Please note that in no circumstances will we accept returned items that have been washed or worn. If an item is returned to us and shows signs of wear or washing then the item will be returned back to you and no refund will be issued.

If you have ordered the wrong size then providing it has only been tried on once and not washed then we will happily exchange for a new size. You the buyer will be responsible for paying postage costs again.

Please note that no refunds or exchanges are accepted on custom orders.

If you have any questions regarding shipping or our returns policy then please message us via the contact us button.

 

Narmer Ptah
14/09/2021
I purchased two beautiful dresses for my daughters and the quality was absolutely superb ,will definitely carry on supporting yanafella and the service was outstanding.
Tilly Nechie
02/08/2021
Yanefella is awesome at what she does. She is easy to work with, her attention to details is super. I had many ideas in my head for my dream dress but could not bring it to live. She helped me put all my ideas together and made it come to live. She was able to work with me while I was far in a different province. Communication was super easy, she answered all my questions. She is really patient, accommodating, and willing to work with your budget. She ensures I was involved throughout the process, from buying of the fabric, putting the dreses together and every single details of the dress making. This made me trust her and I had no worries about her job. She is very professional and passionate about her work.
Gillian Amankwah
24/07/2021
I purchased a top for my daughter. The service and communication was excellent throughout and received my items quickly. The clothing is of great quality and I am really happy with my purchase. Will definitely be ordering from Yanafella again!
Philisani Ngwenya
15/05/2021

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