FAQs - Yanafella

General Question

How do I add to or change my order?

Changing or adding to your order can be done within 24 hours of purchasing by sending an online message or emailing info@yanafella.com with your order reference number. Please make sure that you include your contact details in case we may need to contact you. Please note that to do this, you must be an account holder or an authorised person on the account.

How can I change my delivery date?

To do this, you must be an account holder or an authorised person on the account. Contact us by email to info@yanafella.com . Once you have received an email to notify you that your order has dispatched, we won’t be able to change your address.

What are my delivery options?

We send all orders via Royal Mail First class, and all orders sent must be signed. Please check our shipping policy.

How can I make a payment?

You can make payments on our online store via PayPal or Stripe. Did you know that friends and family can make a payment on your order – All they need is the surname used with your order and your order reference number.

When is your store open?

Our online store is open 7 days a week, 365 days a year. Deliveries may be affected by UK holidays and eventualities. We will always ensure that we communicate this with you.

Do you work with bloggers?

We love collaborating with bloggers and influencers, please email us at info@yanafella.com with a link to your blog or social media.

Can I buy fabric from you?

No sorry, we make and sell children’s wear only and other associated items.

What do I do if I want to change my delivery address?

Unfortunately, once you have received an email notifying you that your order has dispatched, we won’t be able to change your address.

Where is my order?

Currently, you can check your order status by sending an email titled ORDER STATUS. Please make sure that you include your reference number and a description of all the items purchased. Only do this when your estimated arrival date becomes overdue.

Do you offer wholesale?

We do offer wholesale for specifically selected shops. Please email us a link to your website to info@yanafella.com

My product has developed a fault, what do I do?

If your product is damaged or has a fault, we want to know. We will happily exchange a product that has not been used repeatedly within 14 days of purchase.

How do I return items to you?

You have 14 days from the item arriving to change your mind and send it back to us for a refund. (Minus postage). We strictly only accept back items which have not been worn or washed. If an item is returned to us and shows signs of this, it will be returned back to you. In the rare instance that an item might reach you and you find fault with it, please contact us immediately via email: info@yanafella.com

Narmer Ptah

14/09/2021

I purchased two beautiful dresses for my daughters and the quality was absolutely superb ,will definitely carry on supporting yanafella and the service was outstanding.

Tilly Nechie

02/08/2021

Yanefella is awesome at what she does. She is easy to work with, her attention to details is super. I had many ideas in my head for my dream dress but could not bring it to live. She helped me put all my ideas together and made it come to live. She was able to work with me while I was far in a different province. Communication was super easy, she answered all my questions. She is really patient, accommodating, and willing to work with your budget. She ensures I was involved throughout the process, from buying of the fabric, putting the dreses together and every single details of the dress making. This made me trust her and I had no worries about her job. She is very professional and passionate about her work.

Gillian Amankwah

24/07/2021

I purchased a top for my daughter. The service and communication was excellent throughout and received my items quickly. The clothing is of great quality and I am really happy with my purchase. Will definitely be ordering from Yanafella again!

Philisani Ngwenya

15/05/2021